Customer Service Blog

Customer Success vs. Customer Experience: What’s the Difference?

A lot of people confuse customer success for customer experience, while others believe that one is more important than the other. But the truth is that each team’s goal is to come up with unique ...
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What are the Principles of Customer Service? 11 Essential Principles to Live By

Regardless of the size or budget of your business, customer service should never be treated as an extra. On the contrary, when done right, high-quality customer service can be the power that drives your business ...
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How to Improve your Customer Service: 15 Best Tips to Follow

With almost 54% of customers saying that they have more expectations regarding the quality of customer service than they did one year ago, providing excellent customer care is no longer a privilege. As a matter ...
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