SHEIN Customer Support

Customer Support details for SHEIN. All the updated details and channels for contacting SHEIN.

We work constantly to ensure that the information provided on this site is up-to-date and accurate. In case we have missed anything, or if any contact detail is inaccurate, feel free to update us on the comments section below.

Select a contact method:

SHEIN Customer Support – Call Center

– No phone support.

SHEIN Customer Support – Website

SHEIN customer support, knowledge center and self service at SHEIN.com: click here.

SHEIN Customer Support – Email

SHEIN customer support email address: [email protected].

SHEIN Customer Support – Chat

SHEIN customer support chat link: click here.

SHEIN Customer Support – Whatsapp

– No whatsapp support.

SHEIN Customer Support – facebook

SHEIN customer support facebook link: click here.

SHEIN Customer Support – Twitter

SHEIN customer support twitter link: click here.

SHEIN Customer Support – Address

SHEIN customer support address (or headquarters address): Room 11-12 2/F Hong Leong Plaza (Phase 1) NO.33, LokYip Road, Fanling NT, Hong Kong.

4 thoughts on “SHEIN Customer Support”

  1. Greetings: I have not received my orders for a month. My address is HC 06 Box 63000, Carr 127.6 Rd 2 Caimital Bajo, Aguadilla PR 00603. if not, they could give me a credit.
    Thanks, Yesenia Rosado

    Reply
    • Hi,
      It is recommended to try contacting the SHEIN customer service using the contact details provided on this page.

      Best regards

      Reply
  2. I did not cancel my order however I receive a notice that my orders will b refunded after just purchasing yesterday n yet to received a response I wud like to know the issue as so we can have it resolve .

    Reply
    • Hello Misha,
      It is recommended to try contacting the SHEIN customer service using the contact details provided on this page.

      Best regards

      Reply

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